Who we are
changeplan.co.uk is delivered by ChangePlan Ltd. We are committed to protecting the privacy of all personal information obtained from you during any visits to the changeplan.co.uk website.
What information do we collect
This Website may collect and process data that you provide to us about you, for example through filling out forms, and other information that we automatically collect from you.
- Contact form
We collect questions, queries or feedback you leave, including your name, email address, telephone and postcode, if you use our online form to contact changeplan.co.uk. We use these details to respond to the feedback/query you send us. In some instances, this information is passed to the authorised person in ChangePlan Ltd, government department, agency or public body that we believe can best respond or assist you.
- Calling our telephone helpline number
When you call the changeplan.co.uk helpline number on Tel: 01223 394 968, you will speak to ChangePlan's Support Team. If you have an enquiry, you may provide your name, contact details and postcode, so that they can assist with your query. ChangePlan Ltd will make a file note of your query.
When you call the changeplan.co.uk helpline number, your telephone call may be recorded for training and quality purposes. ChangePlan Ltd will keep these calls for a period of two years. After that time the calls are deleted. You may request for your call to the helpline not to be recorded or ask for it to be deleted at any time prior to its scheduled two year disposal.
If the service that your telephone enquiry relates to is provided by another public body, such as a local council, please note that we will share your data with the relevant council to address your query.
Linking to other websites
changeplan.co.uk contains links to many other non-government websites. This Website does not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide.
A link to a third-party website does not imply endorsement - you must use your own judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to ours, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.
We are not responsible for the content of any linked website and cannot take responsibility for the consequences of your using the information or services on linked websites. We cannot guarantee that these links will work all of the time.
Websites that we link to may have 'Terms and conditions' that are different from ours. Do not assume that our 'Terms and conditions' apply to other websites
Other third party content
We embed external content from third-party websites such as YouTube. This content is not published on changeplan.co.uk. It is delivered using devices and services provided by such third party sites that can be inserted into our site. We are not responsible for this content.
Security and virus protection
No data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, such transmission is at your own risk. We will not be liable for any damages or loss arising out of or resulting from any unauthorised access to, alteration to or modification of information contained on this website.
We make every effort to check and test our website during production. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. It is always wise for you to run an anti-virus program on anything you download from the internet.
We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website.
Information we collect from you
Information that we may automatically collect in relation to your visits to this Website does not identify you personally. It provides us with data about how you use changeplan.co.uk and engage with us. We use this information to improve our services and make them more useful to you. The information we collect includes some or all of the following:
+ Technical information
We collect your Internet Protocol (IP) address and details of which type of web browser you used.
+ Information about your visit to this Website
We collect data about your visit to the website. Once again this information does not identify you personally. This data includes:
- The pages you visited, when (date and time) you visited them and how long you visited them for
- The website address from which you accessed this site
- The website address from which you exited this site
- Queries via the site's search engine
- Internet browser and devices used
We collect information on how you use the site, through cookies.
What we do with the information we collect
We use the information that we collect to understand your needs and provide you with a better service, including the following:
- respond to any request/feedback you send us, if you've asked us to
- send email alerts to you, if you request them
- provide you with information about business support, if you want it
- analyse, evaluate and improve this Website via data amalgamated from multiple visitors, which does not identify you personally
Where your data is stored?
We store your data on secure servers in the European Economic Area (EEA).
How long do we keep your information?
We will not retain data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations.
The only exceptions to the periods mentioned above are where:
- the law requires us to hold your personal information for a longer period, or delete it sooner
- you have unsubscribed from a service (eg email newsletter)
- you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law
Who do we share your information with?
For effective public governance and auditing purposes, ChangePlan Ltd may need to share your data with its sponsor body, the Department for the Economy, the Department of Finance and the European Commission. For business improvement (evaluation) purposes, we may also share your data with ChangePlan Ltd's professional advisers, consultants and contracted suppliers working on ChangePlan Ltd's behalf who are subject to obligations of confidence.
As required by law, we may disclose information to government bodies and law enforcement agencies for their enforcement purposes. We will never share information other than for the purpose for which it was provided to us (economic development related activities).
ChangePlan Ltd will not sell your personal information.
As an individual whose personal data is processed by ChangePlan Ltd, you have:
+ The right to be informed
Transparency is a key requirement of data protection law. You have the right to be informed about the collection and use of your personal data. This privacy notice is designed to provide you with the information needed to allow you to see how and why your personal data is used when visiting this website.
+ The right to access the data we hold on you
You also have the right to ask for the personal data that we have about you to increase your awareness of and allow you to verify the lawfulness of the processing. To protect your privacy we may ask you to verify your identity.
+ The right to have your data rectified if it is inaccurate
If you believe that personal data we hold on you is inaccurate or misleading then you have the right to request that it is rectified.
+ The right to erasure (in limited circumstances)
In some circumstances, you can ask for your personal information to be deleted, for example:
- your personal information is no longer needed for the reason it was collected in the first place
- you have removed your consent for us to use your information (where there is no other legal reason us to use it)
- there is no legal reason for the use of your information
Please note that we cannot delete your information where:
- we're required to have it by law
- it is necessary to perform our functions as a public body
- it is necessary for legal claims
It is envisioned that the right to erasure will be limited as the legal reason the vast majority of personal data is processed by ChangePlan Ltd is in the exercise of its 'official authority' - ie following the requirements of legislation.
+ The right to have your data restricted or blocked from processing
In certain circumstances if you raise a complaint on how we have handled your personal data, you may also request that we 'restrict processing' meaning that the data will be preserved from further processing 'as evidence' either while we investigate your complaint or to support your complaint to the ICO.
+ The right of data portability (in limited circumstances)
Where you have provided your personal data directly to us that is processed by automated means and is done so purely on the basis of your consent, then you will have the right to obtain and reuse your personal data in an electronic format for your own purposes across different services.
+ The right to object to direct marketing
You have an unconditional right to object to direct marketing at any time. As noted within this privacy notice changeplan.co.uk will not send you direct marketing without your consent and you can withdraw your consent at any time by selecting the 'unsubscribe' link within each email.
+ The right to object to processing of your personal data
Processing is the term under data protection law that describes all uses of your personal data. This will include the collection, sharing, storage, retention and destruction of your data.
You have the right to object any aspect of our processing of your personal data:
- that is processed for the performance of a task in the public interest or in the exercise of official authority;
- that is processed based on ChangePlan Ltd's legitimate interests;
- that is processed for purposes of scientific/historical research and statistics; and
- if it involves any automated decision making or profiling carried out by ChangePlan Ltd
If you would like to exercise your right of access in relation to information held on you by ChangePlan Ltd, email firstname.lastname@example.org
If you have any specific data protection queries or concerns, you can address it to ChangePlan Ltd's Data Protection Officer at email@example.com
How can you make a complaint about how your data is processed?
If you are dissatisfied with any aspect of how ChangePlan Ltd processes your personal data, you can lodge a complaint with the Information Commissioner's Office, the data protection regulator in the UK.
Information Commissioner's Office
Tel: 0303 123 1113
If you require a copy of this notice in an alternative format (including Braille, disk, audiocassette or in minority languages to meet the needs of those who are not fluent in English), then please contact the Equality Team via email firstname.lastname@example.org.